At Ayan Fashion, customer satisfaction is our priority. We understand that sometimes purchases may not meet your expectations, and we want to make your shopping experience as smooth as possible. Please review our refund and return policy below:

1. Returns

  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Sale or discounted items cannot be returned or exchanged.
  • A receipt or proof of purchase is required for all returns.
  • Return items should be brought to our store at #Shop-231, Balaka Shopping Complex, Chadni Chawk Market, Dhaka-1205. Please contact us prior to visiting for assistance.

2. Exchanges

  • Sale or discounted items cannot be returned or exchanged.
  • Exchanges are accepted within 7 days of purchase, under the same conditions as returns (unworn, unwashed, original tags attached).
  • Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we can assist in finding a suitable replacement.
  • A receipt or proof of purchase is required for all Exchanges.
    Items should be brought to our store at #Shop-231, Balaka Shopping Complex, Chadni Chawk Market, Dhaka-1205. Please contact us prior to visiting for assistance.

3. Refunds

  • Refunds will be processed in the form of store credit or a bank transfer depending on the original method of payment.
  • Refunds are only issued if the item is found to be defective or if the wrong item was delivered.
  • The refund process may take 5-7 business days to complete.

4. Non-returnable Items

  • Items that have been worn, washed, or damaged are non-returnable.
  • Custom orders or specially tailored items are non-refundable.

5. Shipping Costs

  • Shipping costs for returns or exchanges are the responsibility of the customer unless the item is defective or incorrect.

For further assistance, please contact us at +8801911406322 or email info.ayanfashionmail@gmail.com.